At Zimito, we are committed to providing high-quality security, home decor, and technology products. If you are not satisfied with your purchase, we are here to help.
Return Eligibility Customers may request a return within 3 days of receiving the product if the item is faulty, damaged, or not as described. The product must be returned in its original condition and packaging with all accessories included.
Non-Returnable Items Products that have been physically damaged due to misuse, improper installation, or unauthorized repair may not qualify for return or refund.
Return Process To request a return, please contact our support team with your order details and reason for the return.
Phone / WhatsApp: +254756794612 Email: admin@zimito.co.ke
Our team will guide you through the return process and provide instructions for returning the product.
Refunds Once the returned product is received and inspected, we will notify you about the approval of your refund. Approved refunds will be processed through the original payment method where applicable.
Exchanges If a product is defective or damaged, we may offer a replacement depending on product availability.
Delivery Costs Delivery costs for returning products may be the responsibility of the customer unless the return is due to a defective or incorrect item.
Contact Information Gofa Tyabari Rd, Utawala Githunguri, Next to Hope Bookshop, Shop No. 5, Nairobi, Kenya Phone / WhatsApp: +254756794612 Email: admin@zimito.co.ke
Whatsapp +254756794612
Call Us: +254756794612
Email us: admin@zimito.co.ke
Lipa Na Mpesa: Paybill 247247, Account 863400
