Privacy policy

Last updated: 31/07/2026

At Zimito, we take your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it.

1. Information We Collect

  • Name, email address, phone number
  • Delivery address
  • Payment information (processed securely via M-Pesa, Shopify Payments, or collected directly for cash on delivery)
  • Browser and device information (via cookies and analytics tools)
  • Purchase history and browsing behavior on our site

2. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations and delivery updates
  • To respond to customer service inquiries
  • To improve our website and product offerings
  • To send promotional messages (only with your consent)
  • To comply with legal obligations

3. Sharing Your Information We do not sell or rent your personal data. We may share your information with trusted third parties only as necessary to operate our business, including delivery/logistics partners, payment processors (M-Pesa, Shopify Payments), and analytics providers such as Google Analytics.

4. Cookies We use cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser.

5. Data Retention We retain your personal data for as long as necessary to fulfill orders and comply with legal requirements. You may request deletion of your data at any time by contacting us.

6. Your Rights You may request to access, correct, or delete the personal data we hold about you, or opt out of marketing communications at any time, by contacting admin@zimito.co.ke.

7. Security We implement reasonable security measures to protect your personal data. However, no method of data transmission over the internet is 100% secure.

8. Third-Party Links Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

10. Contact Us

  • Email: admin@zimito.co.ke
  • Address: Gofa Tyabari Rd, Utawala Githunguri, next to Hope Bookshop, Shop 5, Nairobi